Frequently Asked Questions
How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
What payment methods do you accept?
We currently don’t accept payments directly on the site, but once you complete your order, a representative will reach out and we can work with a payment option that works best for you based on your location. For orders within Kenya, we accept MPesa.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed and delivered within 2-3 hours for orders within Nairobi. If your location is outside Nairobi, the shipping method that you select will determine the period within which the items will be delivered.
Do you offer international shipping?
Yes, we offer international shipping to selected countries through DHL.
What is your return policy?
Due to hygiene reasons, we do not offer returns on underwear products. No exceptions. This also applies if the underwear is sold as a set , as the underwear cannot be sold separately in such a case.
How do I know my size?
We have a size chart on each product page to guide one on sizing. You can however reach out to the number on the Contact Us page if you require further assistance.